October 5th, 2012

Tolkien, artist

Working Hard, Revisions, Project Runway and James Bond

So Chickie is taking the last of her vacation today (and yesterday afternoon) so I have to work hard. It's not that I don't work hard when she is on the sales floor, it is more that I know I have someone who covers my back without a specific request. At least most of the time. But when she's out of the shop (or when I'm out of the shop to be totally fair) we have to work harder. Although Jim can be a tremendous help and resource, his hearing loss is acute and interacting with customers is often an afterthought. If the store is crowded or if I'm really busy helping someone, it is annoying to have to specifically direct him to help a customer (two customers is one too many) when normally I would never have to ask. We're a retail store. We help customers. It's our JOB! Really? REALLY?


Old time mercantile stores were all about customer service.


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